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FAQs

Who is behind the product AgentSafe?

AgentSafe for Real Estate developed the product in consultation with property agents throughout NSW and other stakeholder groups.

Who will AgentSafe benefit?

Property managers, sales agents and strata managers working locally and interstate.

How does AgentSafe integrate with software?

AgentSafe is a cloudbase application that easily integrates with other applications or software with web access. All compliance reports can be saved into the hard disk drive on your computer, or uploaded to a cloud storage folder. It is worth noting that AgentSafe is a complementary product and not a replacement for other software, it's regarded as the missing piece.

What is the cloud?

In the simplest terms, cloud computing means storing and accessing data and programs over the internet instead of your computer's hard drive. The cloud is just a metaphor for the Internet.

How secure is the data?

Given the sensitive nature of the data, AgentSafe employs the following levels of security:

Physical

The application's web and database server is hosted on industry recognised Microsoft Azure's cloud technology.

Database

Includes sql authentication and encryption. All read/write operations are performed via a middle application tier. Daily backups are stored in Microsoft Azure.

Software Architecture

Role based authentication provides finely controlled access to areas within AgentSafe. Anti-forgery tokens are implemented to prevent malicious attempts to access data such as cross-site-scripting.

Full audit trail of database changes.

How many users can login to AgentSafe?

As many as you like.

What sort of reports can AgentSafe produce?

Compliance reports for each property. There is also a suite of safety checklists created for Adobe Acrobat and to use to carry out inspections. We are currently developing an inspection app that can be used to complete these checklists on a phone or tablet. In the meantime, you can download a pdf app on your phone or tablet. There are some really good apps to fill pdf forms on Android and iPhone such as; PDF expert, PDF Max 5 Pro, Smart Forms, Adobe Fill & Sign and GoodNotes 4. 

What other documents can be used in AgentSafe to assist agents with safety and security compliance?

There is a range of educational factsheets and website pages to assist in carrying out all tasks in accordance with the requirements of WHS legislation, and meeting property safety requirements.

AgentSafe also provides integration with ADLForms, which enables agents to directly work in the ADLForms user interface.

Can a completed condition report, images and other documents be uploaded to AgentSafe?

Yes, AgentSafe includes the ability to upload and store all these items.

Does AgentSafe allow for work method statements, insurance policies, qualifications and agreements of tradespeople to be stored in one location?

AgentSafe has a facility for uploading and storing this information.

Can AgentSafe quickly highlight non-compliant properties in a portfolio?

Yes, non-compliant properties are highlighted in the dashboard area and the property view screen. AgentSafe also has report automation functionality for non-compliant properties and tradespeople.

How does AgentSafe as a product compliance system ensure I have the most up to date information?

The AgentSafe design platform is monitored and where necessary, modified to ensure users have the latest version control software and legal information applicable to their state. A notification email is sent by our support team to keep users informed about content changes to the system. All resources in the AgentSafe software are approved by a Registered Training Organisation (RTO) Trainer and Assessor.

Can AgentSafe alert me of any impending legislative changes?

Yes, regular notification emails are sent to keep users updated on any new changes to legislation, including media releases regarding safety and security matters.

Can AgentSafe be used for general repairs and maintenance work?

Yes, AgenSafe can be used for managing maintenance and repairs on behalf of property owners. A work order or job can be created, added to the calendar and updated anytime.  Alerts can be set up for property repairs and maintenance - including tradespeople and sent via the built in email system.

What is the subscription pricing structure for AgentSafe?

Customers can choose to pay monthly or buy an annual subscription. The fees are based on number of properties an office manages.

What happens when the property quota value is reached in AgentSafe?

When the property quota value is reached, a message is displayed to contact AgentSafe for Real Estate to increase the licence limit.  To avoid any access denied in adding a new property, one can monitor the threshold displayed in the dashboard area.

What product support services are included in the purchase?

IT maintenance, phone support and email alert service. However, additional fees will apply for onsite training.

Can I import my existing property data into AgentSafe?

Yes, AgentSafe’s bulk upload feature allows users to import the property data from an exported file. This tool is intended to quickly bulk upload properties into the AgentSafe system and should be used with care, and in consultation with your AgentSafe account manager.

How soon can I be using it?

You can be up and running within 24hrs.

How do I sign up?

By completing the online registration form and return it to us at [email protected].